Privacy Policy

1. Introduction

SubtoolAI ("we" or "us" or "our") operates the SubtoolAI website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Information Collected:

• Personal Data: Email address, name, password (encrypted), usage history
• Uploaded Files: Audio and video files you upload for transcription
• Transcription Data: Generated transcripts, summaries, and insights
• Usage Data: Page access logs, click tracking, feature usage
• Device Information: Browser type, IP address, device type

3. Use of Data

SubtoolAI uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues and fraud

4. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We implement the following security measures:

• All data is encrypted in transit using HTTPS/TLS
• Passwords are hashed and salted
• Uploaded files are stored in secure cloud storage with access controls
• Regular security audits and updates

5. File Retention and Deletion

Uploaded files and associated transcripts are automatically deleted after 30 days of inactivity on your account. You can manually delete files at any time through your dashboard. Once deleted, files cannot be recovered.

6. Third-Party Services

Our Service may contain links to third-party sites that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services:

• Clerk: Authentication and user management
• Supabase: Database and file storage
• OpenAI: Transcription and AI insight generation
• Stripe: Payment processing

7. Your Data Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of your personal data
• Right to Rectification: You can correct inaccurate information
• Right to Erasure: You can request deletion of your data
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can export your data

To exercise any of these rights, please contact us through our website.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us through our website or email us with any questions.