Frequently Asked Questions
Find answers to common questions about SubtoolAI and our transcription service.
Yes! SubtoolAI offers a free tier with 120 minutes (2 hours) of transcription per month. No credit card required — just sign up with your email and start transcribing.
We support 11+ formats including MP3, WAV, M4A, FLAC, OGG, AAC, WMA for audio and MP4, MKV, MOV, WEBM for video.
Yes! You can upload files up to 10GB. For larger files, use our YouTube link paste feature or split your files.
Absolutely! Export in 6 formats: PDF, DOCX, TXT, SRT, VTT, and CSV. You can also share a direct link.
We support 98+ languages including English, Spanish, French, German, Chinese, Japanese, Hindi, Arabic, Tagalog, and many more.
Most files complete within 1-5 minutes. A 1-hour file typically takes 5-15 minutes depending on server load.
Yes! We use Stripe for payment processing, which is PCI compliant and encrypted. Your payment info never touches our servers.
All data is encrypted in transit (HTTPS) and at rest. Files are auto-deleted after 30 days. We never share your data with third parties.
Monthly subscriptions bill on the same day each month. You can cancel anytime from your account settings.
You'll see a friendly upgrade prompt when you try to transcribe. You can upgrade your plan or purchase additional credits anytime. Your existing transcripts are always accessible.
We offer a 7-day money-back guarantee on all subscription plans. Contact support@subtoolai.com for refund requests.
Still have questions?
Our team is ready to help. Get in touch and we'll respond promptly.